FAQs
How is my jewellery packaged?
A Luxury Display Wallet is included. Did you know that a gift isn't really a gift unless you wrap it? Wrapping matters. You've invested your time choosing the perfect piece of jewellery for your friends, family, or loved ones, we have included a luxurious royal purple display wallet to gift your special jewellery.
What payment options do you accept?
We have secure payment options with Shop pay, Mastercard and Visa. We also have buy now pay later payment options through Afterpay, Zip, and Laybuy subject to location availability.
How long does an order take?
We handcraft all our designs and custom make all orders. Most designs take 7 business days to complete, however custom cut designs and one-off design requests can take a little more time. Urgent order requests can also be accommodated upon request.
For more information on production times, please click here
Do you have any warranties and guarantees?
Yes! All orders will always carry a guarantee and warranties. For more information on what guarantees and warranties cover, please see the details below. Regardless of when you place your order, we will always be contactable to assist you with any questions or concerns you might have.
Shipping Information
Shipping costs
❗Free Worldwide Delivery Insurance
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🇦🇺 AUSTRALIA
FREE Shipping for orders $99+
Standard Shipping $9
Express Shipping $12
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🇳🇿 NEW ZEALAND & 🇺🇸 USA
FREE Shipping for orders $99+
Standard Shipping $9
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🇬🇧 UK
FREE Shipping for orders £55+
Standard Shipping £4
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🇨🇦 CANADA
FREE Shipping for orders $99+
Standard Shipping $10
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* ALL OTHER COUNTRIES
Standard Shipping $19
Urgent order requests
If you require your order urgently, depending on the design and how fast you require your order, we always try to accommodate and assist with urgent orders. Contact us here to discuss your requirements.
Production timeline
Our designs are made to order especially for you!
Personalised designs with inscriptions: 7 Business Days
Custom cut designs (Silver): 2-4 Weeks
Custom cut designs (Gold & Rose): 3-5 Weeks
Non personalised designs (Ready Made In Stock): Within 48 Hours
Please note: The above timeline does not include postal or courier delivery times.
Order tracking
We always keep you informed of the progress of your order by sending you updates whenever your order progresses. We can also be contacted at any time if you would like to check in on your order.
Once your order has been sent, your order tracking details will be sent to you through email, sms and, messenger if you have opted in for notifications.