FAQs about orders deliveries and COVID-19
Can I still place an order?
You sure can! We are still shipping to Australia, New Zealand, United Kingdom and the United States from our distribution centres. Other countries might have some flight restrictions, so please check with the postal company first.
My order is taking longer than usual - what is going on?
Due to the huge volume of orders that Australia Post are receiving and the pandemic restrictions some deliveries are, unfortunately taking a bit longer. Belle Fever has reacted to meet demand and is ensuring that all orders are created and left as soon as possible from our workshop, however, postage is out of our control and to avoid disappointment, please allow extra time when placing orders.
My tracking number hasn’t had any updates?
Unfortunately due to Australia Post dealing with huge increases in volume across their parcel delivery sector, and therefore using auxiliary systems, a lot of tracking isn’t updating at all or until it’s about to be delivered. While we do understand that you would like to see how your package is travelling and would like to receive it quickly, this is out of our control and we will do all we can to follow up and trace your order to get to you the soonest possible.
Can I change the details of my order?
Yes at times, but it’s easier if you don’t have to as we are prioritising all orders to be completed faster than our usual timeline so that it can be sent off to you faster.
Please take the time to make sure all your order details are correct.
Is it safe to receive orders?
Yes! Australia Post are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.
Any other questions?
Contact us, we’re here to help.
I absolutely love them - they are nicer than I expected. Excellent craftmanship.
I will definitely purchase further items in the future.
Thank you so much. All the best Di Olsen
No dramas, Affordable price. Easy to order & use and pretty good quality. Happy customer here!
Absolutely beautiful. My daughter loved it.
My nieces loved their necklaces and were so shocked when I gave it to them! Thank you
BUY ONE GET ONE Name Necklace (Birthstones Optional)
It is beautiful same as in the image advertised. My daughter and niece loved it so much. Thank you
I ordered 2 necklaces for my grand daughters they are lovely. Very happy with the result
I love these. I have 4 daughters and I’ve brought 4 of them. Even got my daughters best friend one for Xmas. I have 2 more to buy and all my daughters will have this beautiful name necklace.
We gave this to my mother for Christmas and she wears it everywhere and shows everyone. I'd say she loves it!
Close to Christmas my daughter wanted something special for her mother who had helped her through a difficult year. Arrived in time to give a wonderful surprise gift to unwrap.
Classic Infinity Name Necklace (Birthstones Optional)
I bought two tags for my mum and my son. They were of my dad who passed away in August 2022. Mum was speechless and my son said now he has good dreams with “nonno Nino” around his neck. I’ll be ordering again!