FAQs about orders deliveries and COVID-19
Can I still place an order?
You sure can! We are still shipping to Australia, New Zealand, United Kingdom and the United States from our distribution centres. Other countries might have some flight restrictions, so please check with the postal company first.
My order is taking longer than usual - what is going on?
Due to the huge volume of orders that Australia Post are receiving and the pandemic restrictions some deliveries are, unfortunately taking a bit longer. Belle Fever has reacted to meet demand and is ensuring that all orders are created and left as soon as possible from our workshop, however, postage is out of our control and to avoid disappointment, please allow extra time when placing orders.
My tracking number hasn’t had any updates?
Unfortunately due to Australia Post dealing with huge increases in volume across their parcel delivery sector, and therefore using auxiliary systems, a lot of tracking isn’t updating at all or until it’s about to be delivered. While we do understand that you would like to see how your package is travelling and would like to receive it quickly, this is out of our control and we will do all we can to follow up and trace your order to get to you the soonest possible.
Can I change the details of my order?
Yes at times, but it’s easier if you don’t have to as we are prioritising all orders to be completed faster than our usual timeline so that it can be sent off to you faster.
Please take the time to make sure all your order details are correct.
Is it safe to receive orders?
Yes! Australia Post are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.
Any other questions?
Contact us, we’re here to help.
Let customers speak for us
I love my name necklace brings me so much joy.
Beautiful bracelets, I have purchased 3 so far,great quality and price.
My nieces love their necklace they wear them everywhere they go.
One granddaughter has her special bracelet and loves it
Three to go!
It’s 5 ⭐️⭐️⭐️⭐️⭐️. 💫💫 all the way.
I really loved my necklace and the free birthday gift earring you have send
I requested for My husband's 40th birthday dog tag necklace to be sent urgently and I received it the Friday before the day. The service from Belle Fever, and from Risse, was wonderful and very friendly.
The pendant is beautiful and of exceptional quality. Thank you very much.
I absolutely love my stackable ring thank you
The person I bought this gift for was balling their eyes out! Such a reliable and trust worthy company! I’ve purchased a lot from here. Thanks BelleFever!
I definitely recommend these guys you feel super important with every order they walk you through the process and they are very helpful I love these guys
Just received these..... finally 🥰😅 they look just as good in real life as they do on the website, I love them and I'm sure my daughter and niece will also. This is my 2nd time shopping with you's or 3rd because I have another in the mail. Definitely won't look anywhere else for personalised jewellery. Also the ladies are so nice and easy to communicate with. Thankyous xoxo
Purchased for my daughters birthday gift for the second time and I am absolutely thrilled with the quality of this product. The communication with the company was above and beyond. I would happily Purchase from Bellefever again and again.
Thanks for your amazing quality work and top notch customer service.
I bought this gift for my best friend who recently lost her paw buddy. Let's just say some tears were shed when she saw it. She hasn't taken it off since. As always, the quality was amazing, it was protected and made a safe journey to my best friend. Thank you, it truly made the tough times a little better knowing that she will always have a reminder of him somewhere and everywhere she goes.
The necklace is of such high quality and the customer service I received was above and beyond
I love everything I get
I gift a lot of my purchases and they are loved as well so I’m a very happy customer